Privacy Policy
Effective Date: June 8, 2026
CertumCore LLC ("CertumCore", "we", "us", or "our") provides verification, digital, support, website, hosting, business technology, payment review, and custom software-related services for small business operations.
This Privacy Policy explains what information we collect, how it is used, and how it is protected.
1. Information We Collect
We may collect the following types of information:
- contact information, such as name, business name, email address, and phone number if voluntarily provided
- business and service-request information voluntarily provided to CertumCore
- website, hosting, support, business technology, software, payment, settlement, reporting, or operational information submitted for review
- documents or files such as processor statements, summaries, screenshots, transaction records, website screenshots, support details, system descriptions, or other records you choose to provide
- technical data, such as IP address, browser type, device information, access logs, analytics events, and website interaction data
2. How We Use Information
We use collected information to:
- respond to inquiries and service requests
- perform review, verification, support, troubleshooting, setup, or analysis related to CertumCore services
- identify discrepancies between expected and actual outcomes
- communicate findings, recommendations, next steps, or service updates
- operate, improve, secure, and maintain CertumCore websites, intake paths, support systems, and related services
- maintain operational and security integrity
3. Data Handling and Use Limitations
Information provided to CertumCore is used strictly for review, verification, analysis, support, troubleshooting, communication, setup, and operational service purposes.
- we do not sell personal or business data
- we do not use submitted data for advertising purposes
- we limit access to information to authorized use only
4. Data Security
We take reasonable administrative, technical, and operational measures to protect submitted information from unauthorized access, disclosure, or misuse.
While no system is completely secure, we implement safeguards appropriate to the nature of the data handled.
5. Data Retention
We retain information only as long as necessary to perform CertumCore services, maintain records, support customer requests, and comply with applicable obligations.
Information may be retained in anonymized or aggregated form for internal analysis.
6. Third-Party Services
CertumCore may use third-party service providers, such as hosting, communication, analytics, payment processing, ticketing, chat, document intake, or infrastructure tools, to operate its services. These may include providers such as Stripe, Help Scout, Google, Cloudflare, or similar service providers.
CertumCore currently uses Help Scout, including its Beacon chat and support tools, to help manage customer inquiries, support requests, intake messages, and related communications. When you submit information through the website chat, contact form, support widget, or related intake path, the information you provide may be processed and stored by Help Scout on CertumCore’s behalf.
This information may include your name, business name, email address, message content, uploaded files, processor statements, fee summaries, settlement reports, website screenshots, hosting details, support descriptions, software requirements, business technology information, and other records you choose to provide.
Do not submit full card numbers, payment credentials, processor passwords, account passwords, API keys, Social Security numbers, unnecessary customer personal information, or other sensitive information that is not needed for the review or service request.
These providers are used to support operations and are not permitted by CertumCore to use submitted data for unrelated purposes.
7. Your Rights
You may request to:
- access information you have provided
- request correction of inaccurate information
- request deletion of information, subject to operational or legal constraints
CertumCore does not sell personal information. If you want to access, correct, or request deletion of personal information you submitted to CertumCore, contact support@certumcore.com. CertumCore will review the request and respond as required by applicable law.
8. No Financial Custody
CertumCore does not process, store, or hold payment credentials such as full card numbers. CertumCore services are based on review, support, troubleshooting, setup, analysis, or advisory work using information voluntarily provided by the client.
9. Changes to This Policy
This Privacy Policy may be updated periodically. Updates will be reflected by the effective date at the top of this page.
10. Accessibility and Alternate Access
If you have difficulty using this website, email support@certumcore.com. CertumCore will provide an alternate way to request information, submit a service request, or communicate about CertumCore services.
11. Contact
For questions regarding this policy or data handling practices:
CertumCore LLC
Email: support@certumcore.com